Architectural & Civil Applications Engineer

 Applications Engineer (Architecture)

Location: Charlotte, NC
Type: Direct Hire
Compensation: $45-60K
Level: 0
Division: Manufacturing/Engineering

 

Job Description

The Applications Engineer will be part of the team responsible for training/consulting/support for Autodesk’s software solutions. The Application Engineer will consistently demonstrate his/her ability to deal with clients at a business-to-business level, identifying and providing solutions that fulfill the business/technical needs of customers, as well as supporting the sales team in a pre-sales capacity demonstrating and presenting the Autodesk solutions.

Duties and responsibilities

Training

  • Conducting open enrollment and customized training (fundamentals to advanced level)
  • Develop web-based (quick starts and just-in time) training

Technical Support

  • Providing telephone, online, virtual, and on-site technical support
  • Maintain detailed notes of all client communications within our CRM database

Pre/Post-Sales

  • Provides technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
  • Pre-sales: Qualifying Process
  • Technical audits, Needs assessment, Training assessment, Pre-Sales Presentations
  • Technical Alignment: Development Process to gain a competitive advantage, To set technical alignment and expectations, To remove technical obstacles
  • Post-sales: Retention & Referral Process as in:

-Training, technical support, and consulting services
-Customer acquisition, satisfaction, and retention

  • Present in front of C-level executives and power users regarding Autodesk technologies at user groups, tradeshows, executive briefings, and pre-sale activities

Other

  • Write blog and other social media mediums regarding Autodesk and design technology
  • Learn new Autodesk and third-party design technology programs (example: MAP 3D, Navisworks, InfraWorks, etc.)
  • Perform other duties as necessary or required

 

Job Qualifications

  • 2+ years’ experience in Architecture design or related industry
  • College degree in Architecture a requirement
  • AutoDesk and Revit BIM experience required
  • Experience in other applications such as Microstation, ESRI, etc. would be a plus
  • Experience instructing users on software and/or supporting software applications in an organization preferred.
  • Surveying experience would be a plus
  • The candidate should also have experience with Microsoft office software.
  • Experience communicating with clients both written and verbally

 

Your Contact Information:

Kirsten Floyd, kfloyd@fgp.com

 


Applications Engineer (Civil Engineering)

Location: Charlotte, NC
Type: Direct Hire
Compensation: $50-65K
Level: 0
Division: Manufacturing/Engineering

 Job Description

The Applications Engineer will be part of the team responsible for training/consulting/support for Autodesk’s software solutions. The Application Engineer will consistently demonstrate his/her ability to deal with clients at a business-to-business level, identifying and providing solutions that fulfill the business/technical needs of customers, as well as supporting the sales team in a pre-sales capacity demonstrating and presenting the Autodesk solutions.

 

Duties and responsibilities:

Training
  • Conducting open enrollment and customized training (fundamentals to advanced level)

Develop web-based (quick starts and just-in time) training

Technical Support
  • Providing telephone, online, virtual, and on-site technical support
  • Maintain detailed notes of all client communications within our CRM database

Pre/Post-Sales

  • Provides technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
  • Pre-sales: Qualifying Process
  • Technical audits, Needs assessment, Training assessment, Pre-Sales Presentations
  • Technical Alignment: Development Process to gain a competitive advantage, To set technical alignment and expectations, To remove technical obstacles
  • Post-sales: Retention & Referral Process as in:

-Training, technical support, and consulting services
-Customer acquisition, satisfaction, and retention

  • Present in front of C-level executives and power users regarding Autodesk technologies at user groups, tradeshows, executive briefings, and pre-sale activities
Other
  • Write blog and other social media mediums regarding Autodesk and design technology
  • Learn new Autodesk and third-party design technology programs (example: MAP 3D, Navisworks, InfraWorks, etc.)
  • Perform other duties as necessary or required

 

Job Qualifications:

  • 2+ years’ experience in Civil Engineering design or related industry
  • College degree in Civil Engineering a requirement
  • AutoDesk and Revit BIM experience required
  • Experience in other applications such as Microstation, ESRI, etc. would be a plus
  • Experience instructing users on software and/or supporting software applications in an organization preferred.
  • Surveying experience would be a plus
  • The candidate should also have experience with Microsoft office software.
  • Experience communicating with clients both written and verbally

 

Your Contact Information:

Kirsten Floyd, kfloyd@fgp.com

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